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Humans of Toro Photos by Caitlin O’Brien |
PEOPLE are our business.
In the restaurant, that’s important to remember. People! They’re not machines. They’re messy. They’re inconsistent. They’re demanding. But they’re also spontaneous, fascinating, and beautiful. There’s no reward in making homemade meatballs for a machine—just malfunction. But serve amazing meatballs to real people and what you get back is something special. It’s joy. It radiates outward and it catches you in it. Hopefully, that’s why you’ve decided to make people your business.
But, honestly, that’s easy to remember. Just look around the restaurant. There they are! That’s your business: make them happy.
What’s equally important and easier to forget is this: PEOPLE MAKE OUR BUSINESS. People! They’re not machines. They’re messy. They’re inconsistent. They’re demanding. But they’re also spontaneous, fascinating, and beautiful. Amazing meatballs aren’t made on an algorithm. A machine can’t serve them with a smile. Only a human can care.
Remember to cultivate your people. They ARE your business. Make them happy: give them opportunity, ignite their passion, help them achieve new heights. In return? They’ll make your business grow.
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